Privacy Policy for Nettswitch

Last Updated: 17 October 2025
Company: Nettswitch (Pty) Ltd
Website: https://nettswitch.co.za

1. Introduction and Purpose

1.1. Nettswitch (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
1.2. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://nettswitch.co.za, or use our services.
1.3. We comply with the South African Protection of Personal Information Act No. 4 of 2013 (POPIA) and, where applicable, other data protection laws.

2. The Information We Collect

We collect information in several ways, including:

2.1. Information You Provide Directly:

• Contact Information: Name, email address, phone number, company name when you fill out a contact form, request a quote, or sign up for our newsletter.
• Account Information: Username, password, and profile details if you create an account on our site.
• Communication Records: Records of your correspondence with us.
• Payment Information: If you make a purchase, our payment processors will collect financial details (like credit card information). We do not store this sensitive information on our servers.

2.2. Information Collected Automatically:

• Usage Data: Information about your interaction with our website, such as your IP address, browser type, device information, pages visited, time spent on pages, and clickstream data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information (The Purpose)

We use the information we collect for the following purposes, in line with the conditions for lawful processing under POPIA:

3.1. To Provide and Maintain Our Service: To operate our website and deliver the services you request.
3.2. To Communicate With You: To respond to your inquiries, provide customer support, and send you administrative information (e.g., updates to our policies).
3.3. For Marketing (with your consent): To send you promotional emails about our products, special offers, or other information we think you may find interesting. You can opt-out of these communications at any time by using the “unsubscribe” link in the emails.
3.4. To Improve Our Website: To analyse how our website is used so we can improve its content, functionality, and user experience.
3.5. To Fulfil a Contract: To process your transactions and manage your orders.
3.6. For Security and Legal Compliance: To detect, prevent, and address technical issues, fraud, or other illegal activities, and to comply with our legal obligations.

4. How We Share and Disclose Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1. With Your Consent: We will share your information with third parties when you have given us your explicit consent to do so.
4.2. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., hosting providers, email marketing services, analytics providers). These parties are contractually bound to keep your information confidential and may not use it for any purpose other than those we have specified.
4.3. For Legal Reasons: We may disclose your information where required to do so by law, subpoena, or other legal process, or if we believe that such action is necessary to comply with the law, protect our rights, or ensure the safety of our users or the public.
4.4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

5. International Transfers of Data

5.1. Your information may be transferred to — and maintained on — computers located outside of South Africa where data protection laws may differ.
5.2. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Where we transfer your information internationally, we will rely on a valid legal mechanism, such as your consent or ensuring the recipient is bound by POPIA-equivalent protection.

6. Data Security

6.1. We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
6.2. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee its absolute security.

7. Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, we will securely destroy or anonymise your information.

8. Your Rights Under POPIA

As a data subject, you have the right to:

8.1. Access: Request access to the personal information we hold about you.
8.2. Correction: Request the correction or amendment of inaccurate, misleading, or outdated personal information.
8.3. Deletion: Request the deletion of your personal information under certain conditions (also known as the “right to be forgotten”).
8.4. Objection: Object, on reasonable grounds, to the processing of your personal information.
8.5. Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: privacy@nettswitch.co.za

The Information Regulator of South Africa:
You have the right to lodge a complaint with the Information Regulator. Their contact details can be found on their website: https://inforegulator.org.za/